I don’t see the Platform Pack I need. Can I request a new or updated Platform Pack?

Yes! Any customers with active support can request the creation of new or updated Platform Packs. Updates are included at no charge and creation fees for new computer models will vary based on make/model and support level. See fee details here. If there are no applicable creation fees, the request will count as a support ticket. The turnaround time is typically 5-10 business days after a request is submitted and any applicable fees are collected.

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  • 26-Apr-2018