Request a New Platform Pack

Requesting the creation of a new Platform Pack is considered a support request and is subject to the terms of your support agreement. Platform Pack creation fees are based on the computer model and your current support level. 

Request a New Platform Pack

  1. To complete your request, we need information about the computer for which you are requesting a Platform Pack. Download the VBS script, and save it to the computer for which you are requesting a Platform Pack.
  2. Double-click the wmi.vbs file on the computer for which you are requesting a Platform Pack, and the script will generate a wmi.txt file. 
  3. Include the wmi.txt file as an attachment when you complete the Platform Pack Request form.
  4. Complete all the required fields in the Platform Pack Request form.


The SmartDeploy Support team will create the Platform Pack for you and alert you when it is ready to download. Please allow 5-10 business days for creation of the Platform Pack.

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